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Pimax has published a list of known issues with the newly released Crystal Super — and says fixes are on the way.
FACTS
Pimax has released a blog post detailing the current list of known bugs affecting early units of the Crystal Super, its new flagship VR headset. Since deliveries began, the company says it has received considerable user feedback and is now “working flat out” to address the problems that have surfaced.
Some of the key issues include inaccuracies with automatic IPD (interpupillary distance) adjustment, oversaturated colors in select VR titles, and downgraded audio quality compared to the original Crystal. The headset only outputs sound in 16-bit rather than 24-bit, and volume levels are noticeably lower than its predecessor. A first bug fix for audio quality is already available.
Other commonly reported issues involve controller tracking drift for certain users, inconsistent inside-out tracking performance depending on PC hardware, and the inability to customize the color of the front V-lighting. Users have also flagged poor microphone quality, visible color fringing in game menus, and cooling vents that are either whisper-quiet or unexpectedly loud.
Driver updates may help
Pimax notes that some less common issues may be tied to users’ specific PC configurations and are not included in the official bug list. For these edge cases, the company is working directly with affected customers to troubleshoot and resolve the problems. Meanwhile, Nvidia and AMD are both rolling out fresh GPU drivers for their latest graphics cards, which could help iron out some of these glitches.
Alongside these bugs, Pimax has clarified that certain limitations are not actually defects. For example, owners of older Ultraleap hand-tracking modules may run into compatibility problems with the lower USB-C port and should reach out to support.
Another key distinction: Unlike the Crystal Light and the original Crystal, the Crystal Super’s local dimming cannot be adjusted in the Pimax Play software — it’s handled entirely by hardware. While this upgrade brings more local dimming zones and greater overall precision and speed, it does eliminate the ability to tweak the settings manually.
CONTEXT
Early bug reports after a promising launch
The Crystal Super just hit the market and is positioned as Pimax’s new top-of-the-line headset. The QLED version offers a resolution of 3840 × 3840 pixels per eye, a horizontal field of view up to 138 degrees, and boasts a peak brightness of 280 nits.
One standout feature of the Crystal Super is its swappable optical engines: buyers can configure the headset with either micro OLED or 50 PPD QLED displays, depending on their needs.
While ramping up production of the Crystal Super, Pimax recently put $2.5 million into Motorsport Games — the developer behind racing sims like Le Mans Ultimate and rFactor 2. That investment is aimed squarely at boosting VR simulation, an area where Pimax’s high-resolution headsets have a clear edge.
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